At Wound Care Solutions Management Company (“woundcaresol,” “we,” “our,” or “us”), we are committed to protecting the privacy and security of your personal information that we collect, store, or process. This Privacy Notice outlines how we handle your information when you use our website (https://woundcaresol.com), mobile apps, contact us by phone, or visit our physical location, which may be equipped with CCTV for security and operational purposes.
Please take time to read this notice carefully. We may revise this Privacy Notice at any time by updating this page. Changes become effective on the date indicated in the revised notice unless otherwise stated. You are encouraged to check back periodically to stay informed of any updates. Continuing to use our services means you accept the updated policy unless otherwise stated.
About Us
Our mission is to help patients heal and return to the lives they deserve. We primarily serve patients across California, offering care that is tailored to each individual’s medical needs and personal goals. Each patient deserves to be treated with dignity, respect, and kindness and we bring that belief into all that we do. In every interaction, we are committed to protecting your health and your privacy, because trust is the foundation of excellent care.Information We Collect
Depending on how you interact with our website, mobile apps, or services, we may gather the following types of information:- Full name
- Email address, telephone number, and mailing address
- Information related to your healthcare provider or medical diagnosis
- Billing, insurance, or claims-related data
- Technical usage data (device type, browser, IP address, cookies)
We only collect data relevant to your interaction with us and for clearly stated reasons.
How We Use Your Information
We use your information in a number of ways to deliver our services and comply with applicable laws. These include:
- Providing and managing wound care services
- Communicating with you regarding your account or service needs
- Handling customer support or responding to your inquiries
- Sending updates or alerts (such as SMS notifications, if you’ve opted in)
- Meeting our legal, financial, and regulatory responsibilities
We do not use your data for unrelated advertising or sell your information to third parties.
SMS Communication Policy
We offer SMS notifications as a convenient way to keep you updated. Here’s what you need to know:
- Consent is required: We will only send text messages if you’ve provided permission.
- Purpose: Messages may include billing notices, account status, appointment updates, or reminders.
- Frequency: We will only message you when necessary. No promotional spam.
- Unsubscribe at any time: Text “STOP” to cancel or contact us directly to opt out.
- Need Help? Reply “HELP” to receive assistance instructions.
- Message Charges: Standard carrier rates may apply depending on your mobile plan.
- Data Security: All messaging systems we use comply with TCPA, CTIA, and other applicable standards.
- Liability: We are not liable for any fees, delivery failures, or delays in SMS transmission that may result from your mobile carrier or third-party service providers. By opting in, you confirm that you are either the account holder or have permission to use the phone number provided, and that you are 18 years of age or older.
HIPAA Compliance and Health Data Protection
We take the handling of Protected Health Information (PHI) seriously. All PHI you provide or that we process on behalf of healthcare entities is:
- Used only to carry out treatment, billing, or healthcare business functions
- Disclosed only when authorized or legally required
- Protected through strict access controls and secure systems
Our operations follow the guidelines set forth by the Health Insurance Portability and Accountability Act (HIPAA).
Data Sharing Practices
We do not sell or lease your personal or health-related data. Your information is only shared under the following conditions:
- With your clear consent for a specific service or request
- With service vendors (such as email or SMS providers) under strict confidentiality
- When legally compelled to comply with a court order, subpoena, or regulatory inquiry
- With our healthcare clients or partners, solely for operational purposes and in accordance with applicable privacy laws
We ensure all third parties meet privacy and data protection requirements.
Data Storage Duration
We only retain your personal and health-related data for as long as necessary. This may include:- Time needed to deliver services to you including follow-up
- Periods required to meet legal and compliance rules
- Timeframes needed to resolve issues or enforce our agreements
After this, data is securely deleted or anonymized. Aggregated or de-identified data may be used for research, reporting, or improving our systems where legally permitted.
Your Privacy Rights (California Residents—CCPA/CPRA)
If you live in California, you may:- Request a summary of the data we collect about you
- Ask us not to share or disclose your personal information
- Request that we delete your personal information (with some exceptions)
Even though woundcaresol does not sell your information, you can still opt out of potential sharing by contacting:
Email: info@woundcaresol.com
Subject line: Opt-Out Request
(or) by enabling Global Privacy Control (GPC) in your browser.
How We Safeguard Your Data
If you live in California, you may:- Use of encryption for sensitive data
- Access controls and user authentication
- Routine security audits, patching, and monitoring
- Secure data storage environments for both web and mobile services
Our team is trained in data privacy and undergoes regular security awareness education.
Security Camera Usage
Some of our physical offices and partner locations may use CCTV for:- Facility security
- Monitoring for safety or compliance
- Investigating reported incidents
Video footage is handled confidentially and only accessible by authorized personnel.
Children and Privacy
Our website, apps, and services are not intended for children under 13. We do not knowingly collect information from anyone under that age. If such information is found to be collected, we will delete it as soon as possible.
Third-Party Website Links
Our website and apps may contain links to other websites for your convenience. These external sites are governed by their own privacy policies. We do not control or take responsibility for how those sites handle your data.
Contact Information
If you have questions about your privacy or wish to make a request, reach out to us:
WOUND CARE SOLUTIONS MANAGEMENT COMPANY
Customer Support Team
Email: info@woundcaresol.com
Website: https://woundcaresol.com
Phone: 818-450-1188 | 818-450-8811
